User Data Deletion Request

Your Right to Delete Your Data

At ChurchConnect (a service of United Under God, Inc.), we respect your privacy and your right to control your personal data. You have the right to request deletion of your data at any time.

How to Request Data Deletion

Option 1: Email Request (Recommended)

Send an email to our Privacy Team with your deletion request:

Please include in your email:

• The email address associated with your ChurchConnect account
• Your full name as it appears on your account
• If you logged in with Facebook or Threads, please mention this
• Any specific data you want deleted (or "all data" for complete deletion)

Option 2: In the app

Settings, then Privacy & Data, does not delete an account. To delete your account, contact support at support@churchconnect.cloud.

Option 3: Contact Form

You may also submit a data deletion request through our Support Center.

What Happens After Your Request

Timeline

• Acknowledgment: We will confirm receipt of your request within 2 business days
• Verification: We may need to verify your identity to protect your data
• Processing: Deletion will be completed within 30 days
• Confirmation: You will receive an email confirming deletion is complete

Data Retention Notes

Some data may be retained for limited purposes even after your deletion request:

• Legal Requirements: Financial records may be retained for tax/legal compliance (typically 7 years)
• Fraud Prevention: Basic account identifiers may be kept to prevent abuse
• Backups: Data may persist in encrypted backups for up to 90 days before purging

Facebook & Threads Login Data

If you signed up or logged in using Facebook or Threads:

• We store your basic profile information (name, email, profile picture URL)
• We do NOT store your Facebook/Threads password
• We do NOT have access to your Facebook/Threads posts, friends list, or other social data
• Deleting your ChurchConnect data does not affect your Facebook or Threads account

To also revoke ChurchConnect's access to your Facebook account, visit your Facebook App Settings and remove ChurchConnect from your connected apps.

Facebook Page and Instagram

A Facebook Page or Instagram connection is queued. It is not on yet, so there is no live Page token to disconnect today. When the connection is on, Disconnect deletes the Page token stored for that church or shop.

1. Sign in to the church or shop account that connected the Page or Instagram account.
2. Open the connected Facebook Page or Instagram account.
3. Choose Disconnect.

When Meta sends a data deletion request, we delete the stored Page token for that connection. Meta receives a confirmation code and a status link on this page with ?code= set to that code. Opening this page with ?code= shows the deletion status, or that the code was not found.

Contact Information

For any questions about data deletion or privacy: